Last updated: 7 September 2025
Your privacy matters to us. This policy explains how Entropy collects, uses and protects your personal information when you visit entropyclo.com, interact with us on social media, or make a purchase.
What we collect
• Contact details (name, email, phone, shipping/billing address)
• Order & payment details (items purchased, payment method; card data is processed securely by our payment provider and not stored by us)
• Device & usage data (IP address, browser, pages viewed, actions on site)
• Communications (messages you send us by email/DM and our replies)
• Marketing preferences (your choices about emails/SMS where offered)
How we use your information
• Fulfil orders and provide customer support
• Process payments and prevent fraud
• Send service messages (order confirmations, shipping updates)
• Improve our website and shopping experience
• Marketing (optional)—if you opt in, we’ll email updates about drops, restocks and news. You can unsubscribe anytime.
Sharing your information
We do not sell your personal data. We share data only with trusted partners who help us run our business, such as:
• Payment processors & fraud prevention
• Shipping & logistics providers
• Website/IT service providers and analytics tools
We may also share information if required by law or to protect our rights.
Cookies & online advertising
We use cookies and similar technologies to power core site features (e.g., cart, checkout), understand performance and—if you consent—show relevant ads on other platforms. You can manage cookies via your browser settings and opt out of marketing emails at any time.
Data retention
We keep your information only as long as necessary to provide services and for legitimate business or legal purposes (e.g., tax, fraud prevention, dispute resolution). You can request deletion where we’re able to do so.
Your rights
Subject to local law, you may request access to the personal information we hold, ask us to correct it, or request deletion. You can also withdraw marketing consent at any time.
Security
We take reasonable technical and organizational measures to protect your information. While no method is 100% secure, we work to safeguard your data through encryption, access controls and secure partners.
International transfers
If you’re outside Australia, your information may be processed in other countries by our service providers. Where we transfer data, we take steps to ensure appropriate protections are in place.
Contact us
Questions or privacy requests: admin@entropyclo.com
Business name: Entropy (Adelaide, Australia)